Refund Policy
Effective Date: April 1, 2026
This is the Refund Policy for the Rekon service operated by JinCompany SaaS (hereinafter "Company"). This policy applies to paid plan subscribers of the Rekon service.
Article 1 (Scope) — Free Plan
The free plan is provided at no cost, so refund provisions do not apply.
Article 2 (Refund Conditions by Plan)
Team Plan (Monthly Subscription)
| Period | Refund Condition |
|---|---|
| Within 7 days of subscription start | Full refund |
| After 7 days of subscription start | No refund. Service available until end of current billing cycle. |
Team Plan (Annual Subscription)
| Period | Refund Condition |
|---|---|
| Within 14 days of subscription start | Full refund |
| After 14 days of subscription start | Refund for remaining unused months (calculated monthly, not daily) |
Example: If you request cancellation after 3 months of an annual subscription, you will receive a refund for the remaining 9 months.
Enterprise Plan
Subject to separate contract terms; the refund provisions specified in the contract take precedence.
Article 5 (Non-Refundable Situations)
- Restriction due to Terms violation: No refund if the account is restricted or suspended due to a Terms of Service violation.
- Force majeure: No refund for service interruptions caused by natural disasters, war, government regulations, communication failures, or other events beyond Rekon's control.
- Mid-cycle seat changes: Immediate refunds for mid-cycle seat changes are not provided; adjustments are reflected in the next billing amount.
Article 4 (Refund Process)
To request a refund, please follow these steps.
Send a refund request email to rekonops.dev@gmail.com. Required: account email, subscription plan, reason for refund.
JinCompany SaaS will review and approve the refund within 3 business days of receipt.
After approval, TossPayments will process the cancellation. Allow an additional 3-7 business days for the credit card refund (varies by card issuer policy).
Refund Request Email
rekonops.dev@gmail.comArticle 6 (Payment Methods)
Payments are processed via TossPayments and StepPay. Refunds are issued to the same payment method used for the original purchase.
For additional questions about our refund policy, please contact us at: rekonops.dev@gmail.com